In many areas of Puerto Rico, VSAT systems are the best option for reliable, quality internet connectivity. For small to mid-sized businesses and for large corporations, the possibilities with VSAT systems provide the freedom and mobility to have internet connectivity where needed.
Unfortunately, not all VSAT providers offer the same pricing, features, and service levels. Choosing a VSAT service based on price alone is most likely to result in limited features, reduced quality of internet connectivity as well as poor service to address any problems which may occur with the system.
To ensure the selection of a quality provider, carefully review the following factors of any VSAT providers under consideration.
Needs of the Business
Depending on the type of business, the needs of internet connectivity may be very different. Narrowband requirements such as POS sales or small amounts of data transmission are much easier to provide than large bandwidth requirements, including cloud-based applications, streaming video and large data transmission and requirements.
It will also be important to verify if the VSAT providers are able to allow cell phone connection and use of the internet through partner companies and if the system can support VoIP service for the business.
Keep in mind; it is important to think long-term when choosing a satellite internet provider. As technology continues to evolve, being able to keep in step will be an important factor in business success and growth opportunities.
Service and Support
Throughout Puerto Rico, business owners need to know the VSAT service provider is focused on providing immediate support when there are problems with the system. Often issues beyond the control of the business may result in disruption of service, particularly with small VSAT service providers with limited staff and technical support crews.
Verify the reputation of the VSAT internet company with regards to customer service, support and continual monitoring of the systems. Proactive management and monitoring can eliminate many of the potential issues, providing extremely high uptime ratings for the provider.