In the metal industry, carbon is an essential element for many applications. Graphite is one of the best forms of carbon you can use for a wide range of reasons. But how do you find the best graphite suppliers for your business? Here are a few tips you may find helpful.
Does your current supplier provide your own account manager? If not, you might want to check out this very important benefit. For example, an account manager comes to your place of business to assist you with the process of ordering. He helps you choose the right materials for your operations and is there if you have any questions. Maybe you need help with the ordering process. This is not a problem as your account manager is more than happy to help.
When you call a supplier and leave a message on a machine, maybe they will get back to you in a day or so. This won’t happen with personal service. Your account manager offers the kind of “one on one” services which simply cannot be duplicated. There is no substitute for this kind of service.
It takes years in the industry to form the right connections and associations. When you do business with graphite suppliers who have decades of experience you know what to expect. They are very knowledgeable about your needs and there to make sure you receive the highest quality products.
Reliable Delivery Services
Suppose you receive a rush order from a customer. You might require materials within a short amount of time and you need a supplier you can trust. Make sure to choose a company with a proven reputation of prompt and on time service. This can help you maintain a high degree of customer satisfaction.
The best graphite suppliers offer specialized services. For example, suppose you need smaller than normal electrodes. Not all suppliers can give you this option, especially on short notice. This is an important feature to check into if you have unique requirements.
What kind of contacts does your supplier have? In other words, if they are temporarily out of stock, how long will it take them to deliver what you need? The best suppliers have several sources for their products. They can depend on local, national and international sources, so you can be assured of getting the right products on time.
Price is not everything when you need graphite supplies but it is extremely important. A quality supplier doesn’t have to be the cheapest but should offer competitive pricing to customers.