Choosing the wrong care company can put your loved ones at greater risk of elder abuse. As your parents grow older, their muscles will become feeble and weak. It is only a matter of time before they will need help. That’s where the assistance of a home care agency comes in. Here are questions you’ll want to ask to make sure you and your family pick the best possible option:
Does The Company Offer All The Services You Need?
Assess the service lineup of the company. Do they provide necessary services 24 hours a day, 7 days a week? If they do, how soon can they provide those services? Will you have to wait long? If the waiting times are too long and you need help immediately, you might need to look for help elsewhere.
Are The Staff Trained And Knowledgeable?
What kind of training do their caregivers have? Do they have nurses with the right credentials and qualifications to provide care for your loved one? How much experience does the caregiver or nurse assigned to your parent have? Does the company have a vigorous screening process? Who looks after the staff? If you have any problems or issues you’d like to clarify, who can you talk to? Can you request for another care giver or make a request for the same one? These questions will affect the care of your parent so it’s only wise to get all the necessary details beforehand, says the AARP.
Is Their Service Quality Excellent?
Ask about references. That’s one way to get a gauge on what past customers and clients feel. Go online and look for reviews and feedback on the home care agency options on your list. Observe how the staff treats your family and parent. Are they sincere and genuine? Do they provide personal, compassionate service?
These questions should provide you with helpful insight. Need to know more? Contact us at Capital City Nurses today. You can connect with them on Google+ for more information!
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